Frequently Asked Questions

• Call us to discuss your needs 
• We come to you for a free in-home consultation
• You sign a service agreement and consent forms – no long-term contracts required 

Bailah does not require long-term contracts. We believe in providing service when you need it, not making you pay when you don’t. You only need to sign a service agreement that outlines our rates and terms. You will also sign a consent form. You may terminate service with 7 days’ notice. 

• Many different circumstances can lead families to consider home care. Our clients can start with only a few hours a day, and request more services only as necessary. 
• Sometimes, families call when their senior lives alone and begins to need assistance with the ADLs – activities of daily living – like bathing, dressing, meal preparation, and more. 
• Mobility issues or balance problems that lead to falls may indicate that the senior should no longer be left completely on their own. 
• A senior’s health challenges can escalate, becoming unmanageable for an untrained family caregiver. 
• When memory issues begin to threaten a client’s wellbeing, families may decide that home care is necessary. 
• When the senior can no longer safely drive, we can help with transportation. 
• Home care can allow your senior to enjoy a safe, healthy, and fulfilling life at home. By opting for home care services, they can avoid the hassle and high costs associated with living in a nursing home, assisted living facility, retirement community, or other alternative senior living arrangement.

All Bailah staff are state-certified CNAs. We hire skilled people who come to us with experience in advanced nursing assistance. Many are also trained and certified in additional skills such as medication management, transferring, and other advanced nursing techniques and procedures. 

Every Bailah nurse and aide has passed a rigorous screening process, which includes a background check and verification of experience and qualifications. We provide additional, ongoing training so that they consistently deliver superior care.

At Bailah HomeCare, we strive to care for the whole person, not just their condition(s). Our first goal is always to help clients maintain as much independence as possible. As more care becomes necessary, we take a comprehensive approach to care to help prevent complications that lead to unnecessary ER visits and hospitalizations. 

We strive to be flexible, affordable, and able to provide rapid staffing.

Our typical minimums are 4 hours daily and 12 hours per week. Talk to us if you need fewer hours. 

Once you are a Bailah client, your assigned caregiver can drive you and accompany you to appointments, shopping, and other engagements. 

Yes. Bailah is insured and all our caregivers are bonded. Bailah Home Care is fully licensed by the State of Maryland

Bailah accepts several forms of payment. We are primarily a private pay provider and we work with your long-term care insurance to process claims and reimbursements. ● We are approved providers with many long-term care insurance providers. 

No. Bailah caregivers are paid as employees. There are no additional direct-to-caregiver payments expected from clients. There is no requirement to tip our caregivers. 

Yes. We have carefully selected our caregivers and strive to match them with your needs. However, your satisfaction is our top concern. We can always make a change upon request. 

We try to match you with the minimum number of caregivers for the number of hours you need each week. This allows you to build relationships and feel comfortable with your caregivers, as well as avoid overtime costs. That being said, we always have backups in case your primary caregiver has an emergency. 

Just call us. We pride ourselves on flexibility and can easily upgrade or downgrade the number of hours to meet your needs. Whether it’s increasing to round-the-clock (24-hour) care, reducing hours, or adjusting to live-in care, we’re here to adapt to your requirements. 

• A 24-hour care plan is billed hourly and may involve 2-3 caregivers to provide round-the-clock care. 
• A live-in caregiver stays for two days to a week before a change of rotation. This service is billed at a flat daily rate and typically costs less than round-the-clock, 24-hour care. 

Talk to us about how you can save on costs if you need round-the-clock care. 

Please just ask! This is where our customized care plans come into play. Call us and let’s see what we can create together to meet the needs of your family.